Return Policy

Items shipped from Ywsuyuan.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

HOW TO RETURN
 
Returns are accepted within 30 days from the shipped date. Please note all Gift Cards, E-Gift Certificates, cosmetics, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.

Returning to our Online Returns address

Your order will include an invoice, return form, and/or customs documents. On your Return Form, check off the items you wish to return and list the return reason codes.

Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).


Returning to our stores

Your invoice must be present when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI Forever, Heritage1981, or Reference store located within the United States for an exchange or store credit. Refunds for online purchases are only processed when the merchandise is mailed to our Online Returns address.

Gift Cards, E-Gift Certificates, Cosmetics, and final sale merchandise may not be returned for an exchange or store credit. Returns must be unworn, unaltered, and unwashed with all tags attached.

 

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